Online Ordering and Payment Questions
How long does it take to process my order?
Once you place your order, you will receive an order confirmation e-mail or text message. Your order will be processed within 2-4 business days, Mon-Fri. Order processing time may vary during high-volume promotions or events, and on National Holidays.
When will I be billed for my order?
You will be billed immediately upon purchase on Credit and Debit cards.
How can I track my package?
Once your order is shipped, you will automatically receive an e-mail with your shipment's tracking number.
Download the Route app for daily tracking updates on your order.
What payment options can I use to purchase my HomeWorx and ScentWorx products?
You can pay by VISA,MASTERCARD, AMEX, DISCOVER, JCB, KLARNA and DINERS CLUB.
We also offer a split payment option through KLARNA. Use this method of payment and split your purchase into 4 installments.
Why is my promo code not working?
There are several reasons why your promo code may not be working. The promo code may have been associated with a limited time offer that has expired or could simply have been entered incorrectly. If your promo code is still not working, please contact customer service at email@example.com.
Can I apply multiple discount codes on a single order?
Yes, Discount codes don't stack. Only one promo code is available for use per order and that use of promo code denotes knowledge and acceptance of related terms and conditions.
Do you offer gift cards?
Yes, we do! Visit GIFT CARDS-HomeWorx Candles to choose from multiple denominations. The perfect gift for a loved one! At this time, electronic gift cards are emailed to the purchaser, not the recipient. We are working on getting this feature available in the near future.
What if a product is out-of-stock?
We do replenish and return previous fragrances, but it is not promised that a specific fragrance will come back once sold out.
What if the product I wanted is no longer available on your website?
If you cannot find the product you are looking for, it may be sold out. We often reintroduce fragrances throughout the season, but there is no guarantee. Keep up with our product offerings by following our different retailers: QVC and Ulta. You may be pleasantly surprised!
What is Club HomeWorx?
Club HomeWorx is our loyalty rewards program that lets you earn points on your purchases and activities to use towards future purchases. Get exclusive access to select sales, promos, and fragrance launches. We’ll even give you a gift for your birthday!
How do I sign up for Club HomeWorx?
Signing up is easy! Simply create an account by visiting our Rewards Page and enter your name, email & password. It’s free to join and you will automatically be signed up to receive emails with exclusive access to HomeWorx sales, promos, and fragrance launches.
If you currently have a HomeWorx account, or if you are already subscribed to emails, this means you have already been enrolled in Club HomeWorx. You’ll start earning your points right away, woo hoo!
Where can I find all of my Club HomeWorx account info?
Your Club HomeWorx dashboard is your guide to all of your points and perks!
You can access your dashboard by clicking Rewards at the top of our home page.
Can you tell me some easy ways to earn points?
Every Club HomeWorx member will automatically get 25 points just for creating an account and joining our program. In addition to earning points through making purchases on our site, you can follow us on Instagram and Tiktok, like us on Facebook, and submit a product review, to name a few. As you accrue points, you will be able to see how you have earned your points by clicking the “rewards history” button on your rewards dashboard. Learn more by reviewing our Rewards Page.
How is my Club HomeWorx tier determined?
Your Club HomeWorx tier is determined by the amount of money you spend in a calendar year. (Example Jan 1,2021-December 31, 2021).
Crushing on scent, you must spend a minimum of $1, and a max of $250
Loving on scent, you must spend a minimum of $251, and a max of $500
Obsessed with scent, you must spend a minimum of $501
Once you join the next tier, your account will update automatically. You will then have access to that tier’s perks for a total of 12 months.
How do I get to the next tier?
Keep buying your favorite candles and light 'em up! The more you spend, the higher the tier, and the better the perks. Once you move to the next tier, you will keep the benefits from your previous tier, with new and better benefits.
Do tiers or points expire?
Whatever tier you achieve in a calendar year (ex. Jan 1, 2021-Dec 31, 2021), you can keep for a total of 12 months. After this 12-month period is over and you have not made a purchase, your account will reset to 0 points.
For example, if you spend $600 and you enter the Obsessed With Scent tier on March 3rd 2020, you keep your points and remain in this tier until March 2rd 2021.
Why didn’t I earn points on my purchase?
Make sure you were signed into your account. If you checked out as a guest, these points will not accrue in your account. If this has happened, please reach out to our customer service at firstname.lastname@example.org, and we can get the points added!
How do I redeem my Club HomeWorx points at checkout?
To redeem, visit your Rewards dashboard and scroll down to the "Redeem Points" section. Here you will select the amount to redeem and receive a code. Enter your code at checkout on purchases of $75 or more.
100 points=$5, 200 points=$10, 300 points=$15, 400 points=$20
Why aren't my points updating after I decided not to redeem them?
If you previously generated a redemption code to use your points toward a purchase, your points have been deducted from your balance. The code you received will still be valid on a future order. Your code will be available under "Rewards History" for you to apply when ready.
Does a refund purchase impact my points?
Although we do not accept returns, should your order need to be cancelled or refunded, the points received for this purchase will be automatically deducted from your Club HomeWorx account.
How do I redeem my birthday reward?
Add your birthday on the Club HomeWorx dashboard.
On your big day, we will send you an email with a special discount code valid for 30 days from the date of your birthday. Dependent on your tier, you will receive 100-200 points on your birthday. Getting 1 year older isn’t so bad! (;
What if I have an old email address I’m no longer using, or I have two accounts and I want to combine my accounts and points?
Send an email to email@example.com and we’ll be happy to assist with merging your points.
*Club HomeWorx Rewards Program Disclaimer*
Your refer a friend code & your birthday code are non-transferrable and may not be assigned or gifted to anyone else. If we feel someone is trying to manipulate or take advantage of our program, we reserve the right to terminate your account at our discretion.
Where can I buy HomeWorx products near me?
This website is a curated selection by the HomeWorx team. You can find more HomeWorx products at QVC and Ulta.
Does HomeWorx and ScentWorx test their products on animals?
HomeWorx is a 100% cruelty-free brand, and as such, does not conduct animal testing of any kind.
I would like to buy HomeWorx Plug-In Diffusers, Plug-In Refills, and Decor Items. Where can I find those products?
At this time, our partners at QVC is the primary retailer for this HomeWorx category
I would like to carry HomeWorx products at my specialty gift / boutique store. How can I get more information about becoming a wholesale customer?
If you are interested in carrying our products at your specialty gift or boutique store, please visit our Wholesale Opportunities page.
What are the ingredients in your scented candle wax?
Our scented candle wax formula is a proprietary trade secret and, as such, we do not publicly disclose a list of the ingredients.
What type of wax do you use in your scented candles?
We primarily use a food-grade paraffin wax base in all of our scented candles. Depending on the specific scent we are developing, we will occasionally mix in other commonly known FDA-approved ingredients to optimize burn and fragrance diffusion. Our scented candle wax formulas have been developed and refined over decades by the industry’s leading chemists and master perfumers in order to hold and disperse a high content of fine fragrance oil and ensure that each and every candle burns cleanly and evenly when used and maintained properly.
Is paraffin wax toxic?
No, paraffin wax is non-toxic, as are all candle waxes. In fact, paraffin is approved by the U.S. Food and Drug Administration (FDA) for use in food, cosmetics, and medical applications. Food-grade paraffin is commonly used for manufacturing candles. This answer was sourced/adapted from the National Candle Association (NCA) website.
Do your fragrance oils contain natural ingredients (essential oils) or synthetic materials?
While many fragrances incorporate the use of some natural ingredients, there are many more synthetic materials available on a perfumer’s palette, allowing the perfumer more creative freedom to develop a unique and memorable scent. Synthetic fragrances are much stronger, longer lasting, and more complex than all-natural fragrances, as well as being just as safe to use. Synthetic fragrances are also easier to manufacture as their components are much more consistent when produced, whereas natural ingredients can produce unpredictable results, just as anything in nature would.
What kind of wicks do you use in your scented candles? Do they contain lead?
We use all-natural cotton wicks as well as cotton wicks that have a paper core (or center) and wicks that are a combination of cotton and paper woven together. We do not use metal wicks or any type of metal that contains lead.
Is candle soot harmful?
No. The minuscule amount of soot produced by a candle is the natural byproduct of incomplete combustion. Candle soot is composed primarily of elemental carbon particles and is similar to the soot given off by kitchen toasters and cooking oils. These everyday household sources of soot are not considered a health concern and are chemically different from the soot formed by the burning of diesel fuel, coal, gasoline, etc. This answer was sourced/adapted from the National Candle Association (NCA) website.
Are scented candles triggers for asthma or allergies?
Although millions of people regularly use scented candles without any negative effects, it is always possible that a particular fragrance might trigger a negative reaction in sensitive individuals. Individuals with known sensitivities to specific fragrances may want to avoid candles of those scents. In addition, consumers should remember to burn all candles, whether scented or unscented, in a well-ventilated area. If you have any further questions or concerns, we recommend you consult your physician. This answer was sourced/adapted from the National Candle Association (NCA) website.
How do I maintain my scented candle and how long will it last?
The environment in which a candle is burned and how the candle is maintained are the most significant factors in how it will perform. Following the instructions and tips listed below will help ensure optimal results when burning your HomeWorx candles.
• Trim candle wicks to one-quarter inch each time before burning. Long or crooked wicks can cause uneven burning, high flames, smoking, or sooting. Use a sharp wick trimmer or scissors to trim wicks. Using a dull tool will split the wick’s threads, causing it to “mushroom” excessively. Be careful to not trim wicks too close to the surface of the candle wax (less than one-quarter inch). Doing so will cause irreparable damage to the wick and it will more than likely not burn properly again.
• Center and straighten wicks after blowing out your candle. A wick that has migrated to the edge of the candle glass will cause the candle to tunnel and may cause the glass to crack and break if it burns near or against the wall of the candle. Use a pair of tweezers or a candle wick snuffer to carefully and gently straighten and guide the wick back to the candle’s center while the wax is still melted.
• Burn candles in a well-ventilated room.
• Keep the wax pool clear of wick trimmings, matches, and debris at all times.
• Keep burning candles away from drafts, vents, fans, or air currents. This will help prevent rapid or uneven burning, smoking, or sooting.
• Before re-lighting a candle, let the candle cool completely (a candle generally takes approximately two hours to cool). Trim the wick and check for unwanted drafts.
• Burn candles for 3-4 hours at a time. Smaller Votive Candles should only be burned for 2 hours at a time. Burning them for shorter periods of time than these recommendations can cause the candle to “tunnel burn”, leaving excessive wax remaining on the inside walls of the candle vessel. Ideally, the first time the candle is lit, allow the candle to burn until the melted wax pool reaches the edges of the candle’s container. Burning for longer periods of time than recommended can create soot on the glass or cause the glass to become extremely hot, posing a fire hazard.
• Burn candles in an ambient room temperature of 65-75°F. Colder or warmer environments will significantly affect the candle’s burn performance.
• When burning multiple candles, place them at least eight (8) inches apart. This ensures that the candles do not affect each other’s burn performance with the heat they generate.
• If a candle is burning unevenly and the wick is centered, it is in a draft. Rotate the candle 90 degrees periodically to keep it burning uniformly or move it to another location.
Why doesn’t my candle smell as strong as it used to?
Sometimes, people can become “nose blind” to a fragrance. Formally called “odor fatigue,” this condition can result from constant exposure to an aroma over a long period of time, such as using the same home fragrance every day for weeks, months, or years. To counteract “nose blindness,” we recommend varying your home fragrance from room-to-room if possible or changing them periodically every couple of months.