HOMEWORX FAQs

Online ordering & Payment

Once you place your order, you will receive an order confirmation e-mail or text message. Your order will be processed within 4-8 business days, Mon-Fri. Order processing time may be extended during high-volume promotions or events, and on National Holidays.

Once your order is shipped, you will automatically receive an e-mail with your shipment's tracking number. 

Download the Route app for daily tracking updates on your order. 

You can pay by VISA,MASTERCARD, AMEX, DISCOVER, JCB, KLARNA and DINERS CLUB or with a HomeWorx electronic gift card.

Yes, we do! Visit GIFT CARDS to choose from multiple denominations. Gift cards are the perfect gift for a loved one!

At this time, electronic gift cards are emailed to the purchaser, not the recipient. We are working on getting this feature available in the near future.

There are several reasons why your promo code may not be working. The promo code may have been associated with a limited time offer that has expired or could simply have been entered incorrectly.

Refer to our discount policy for clarification on the use of promotional codes & stacking of discounts.

If your promo code is still not working, please contact customer service atinfo@homeworx.shop.

If a HomeWorx product is visible on our site as "Out of Stock," it is likely we will replenish this item at some point. We cannot provide specific dates on when the particular item will be returning.

It is not promised that a specific fragrance will come back once sold out, so make sure you purchase as soon as possible to avoid missing out!

If you cannot find the product you are looking for, it may be sold out. We often reintroduce fragrances throughout the season, but there is no guarantee. Keep up with our product offerings by following our different retailers: QVC and Ulta. You may be pleasantly surprised what you find!

Shipping & returns

Once an order is submitted to our fulfillment center, it can take up to two (2)-four (4) business days for our fulfillment center to process, pack, and ship orders. All orders are shipped from our fulfillment center in New Jersey. Orders will be shipped to residential and business addresses via FedEx Monday through Friday, except on major holidays and/or during periods of excessive heat during the summer season. Please note that we are unable to ship to P.O. Boxes at this time. Here are the estimated shipping times by area:

1-2-days for Eastern States (New England, Mid-Atlantic, Southeast)

2-3 days for Central States (Midwest and Gulf Coast)

3-5 days for Mountain and Western States

7+ days for Alaska and Hawaii

Shipping Fees 

The HomeWorx website will offer various shipping promotions for our customers to take advantage of during certain events. Our everyday, most common shipping charge is $6.99 for all orders up to $300.

Due to the nature of our product, once an order exceeds $300, the shipping charge will increase. 

Orders $301$600 will incur a $56.99 shipping charge

Orders $601-$2000 will incur a $400 shipping charge

Orders $2001+ will incur a $600+ shipping charge 

Luxe Candles

Due to the weight of our 80 oz Luxe Candles, you will incur an additional shipping charge for each Luxe Candle in your order. The shipping cost, regardless of purchase amount, will be range from $12.99-$15 (dependent on offer) per Luxe Candle. If you purchase a Luxe Candle with another HomeWorx product, the shipping fee will combine with our flat shipping rate at that time. 

At this time, HomeWorx does not ship outside of the United States. We are working on providing the option of international orders in the future.

Due to the nature of our fragile products, we have integrated with the Route Protection service to insure your purchase. If you choose to remove Route Package Protection, you accept that HomeWorx is not liable for your items that are lost, stolen or damaged in transit. If you opt-in and pay the service fee for Route protection, your order will be accommodated for the below reasons:

Lost, Stolen or Damaged orders

 

What is Route?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Download the Route app today!

Route is a licensed insurance company with SEG Insurance Ltd. as its partner. 

When Should I File a Claim?

Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur 

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order dateFor international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

 

How Does Route Process Refunds or Reorders? 

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection. 

 

All sales are final on HomeWorxCandles.com. If you experience a problem with your order, please email customer service at info@homeworx.shop with your order # and concern. We will do our best to assist.

discounts & promotions

Discount codes don't stack. Only one promo code is available for use per order and that use of promo code denotes knowledge and acceptance of related terms and conditions.

A rewards code, of any denomination, may be redeemed on any purchase of $40 or more. Your rewards code can be redeemed in your cart or at checkout. 

Only 1 (one) rewards code can be redeemed on an order of $40 or more. Please ensure that you redeem the highest value possible to maximize your redemption.

Rewards codes will apply to orders with full price, promotional or sale items.

Affiliate codes will not apply to any purchase where a rewards code is redeemed. Only one code may be redeemed per order on HomeWorxCandles.com. 

If you receive a discount code via email or text message, you can apply this code in your cart before proceeding to checkout.

Stacking Discount Codes

A one-time use discount code will combine with your rewards. A one-time use discount code will also combine with an affiliate code. 

Expiration on One-time use Discount Codes

Any one-time use code that you receive from HomeWorx for the below reasons will expire within 24 hours of receiving. Please ensure you redeem the code within this timeframe as it will not be valid after 24 hours. HomeWorx will not issue new discount codes for the below.

1. Discount code for Subscribing

2. Discount code for items left in your cart

3. Discount code for first purchase

scented candles

Refer to our Candle Care page for in-depth instructions on how to tcare for your HomeWorx candles.

Our scented candle wax formula is a proprietary trade secret and, as such, we do not publicly disclose a list of the ingredients.

We primarily use a food-grade paraffin wax base in all of our scented candles. Depending on the specific scent we are developing, we will occasionally mix in other commonly known FDA-approved ingredients to optimize burn and fragrance diffusion. Our scented candle wax formulas have been developed and refined over decades by the industry’s leading chemists and master perfumers in order to hold and disperse a high content of fine fragrance oil and ensure that each and every candle burns cleanly and evenly when used and maintained properly.


While many fragrances incorporate the use of some natural ingredients, there are many more synthetic materials available on a perfumer’s palette, allowing the perfumer more creative freedom to develop a unique and memorable scent. Synthetic fragrances are much stronger, longer lasting, and more complex than all-natural fragrances, as well as being just as safe to use. Synthetic fragrances are also easier to manufacture as their components are much more consistent when produced, whereas natural ingredients can produce unpredictable results, just as anything in nature would.


What kind of wicks do you use in your scented candles? Do they contain lead?We use all-natural cotton wicks as well as cotton wicks that have a paper core (or center) and wicks that are a combination of cotton and paper woven together. We do not use metal wicks or any type of metal that contains lead.

While many fragrances incorporate the use of some natural ingredients, there are many more synthetic materials available on a perfumer’s palette, allowing the perfumer more creative freedom to develop a unique and memorable scent. Synthetic fragrances are much stronger, longer lasting, and more complex than all-natural fragrances, as well as being just as safe to use. Synthetic fragrances are also easier to manufacture as their components are much more consistent when produced, whereas natural ingredients can produce unpredictable results, just as anything in nature would.

We use all-natural cotton wicks as well as cotton wicks that have a paper core (or center) and wicks that are a combination of cotton and paper woven together. We do not use metal wicks or any type of metal that contains lead.

No, paraffin wax is non-toxic, as are all candle waxes. In fact, paraffin is approved by the U.S. Food and Drug Administration (FDA) for use in food, cosmetics, and medical applications. Food-grade paraffin is commonly used for manufacturing candles. This answer was sourced/adapted from the National Candle Association (NCA) website. 

Although millions of people regularly use scented candles without any negative effects, it is always possible that a particular fragrance might trigger a negative reaction in sensitive individuals. Individuals with known sensitivities to specific fragrances may want to avoid candles of those scents. In addition, consumers should remember to burn all candles, whether scented or unscented, in a well-ventilated area. If you have any further questions or concerns, we recommend you consult your physician. This answer was sourced/adapted from the National Candle Association (NCA) website.

No. The minuscule amount of soot produced by a candle is the natural byproduct of incomplete combustion. Candle soot is composed primarily of elemental carbon particles and is similar to the soot given off by kitchen toasters and cooking oils. These everyday household sources of soot are not considered a health concern and are chemically different from the soot formed by the burning of diesel fuel, coal, gasoline, etc. This answer was sourced/adapted from the National Candle Association (NCA) website. 

Homeworx Rewards

Visit our Rewards FAQ page for more information.

Club HomeWorx is our loyalty rewards program that lets you earn points on your purchases and activities to use towards future purchases. Get exclusive access to select sales, promos, and fragrance launches. We’ll even give you a gift for your birthday!

Signing up is easy! Simply create an account by visiting our Rewards Page and enter your name, email & password. It’s free to join and you will automatically be signed up to receive emails with exclusive access to HomeWorx sales, promos, and fragrance launches.

If you currently have a HomeWorx account, or if you are already subscribed to emails, this means you have already been enrolled in Club HomeWorx.  You’ll start earning your points right away!